HCLTech is hosting a Walk-In Drive for experienced professionals in Email, Phone, and Chat Support. This is a great opportunity to advance your career with a renowned IT services company in Hyderabad!
Contents
Walk-In Interview Details
| Date | November 9, 2024 |
|---|---|
| Time | 11:00 AM – 4:00 PM |
| Venue | Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 |
| Contact Person | Ashish Durgapal |
Open Positions
| Role | Analyst / Senior Analyst – Email, Phone & Chat Support |
|---|---|
| Openings | 10 |
| Location | Hyderabad |
Key Requirements
- Experience: 1-5 years in customer support roles
- Skills: Excellent written and verbal communication in English
- Technical Knowledge: Basic understanding of HTML, JavaScript, CSS, and web page behavior
- Customer Service Skills: Ability to handle queries with empathy, ownership, and professionalism
- Other: Strong analytical skills and flexibility to work night shifts
Job Responsibilities
- Resolve ad-serving issues via email and phone, ensuring precise solutions
- Meet individual targets such as CSAT and TRT; escalate issues as necessary
- Collaborate with clients on campaign performance, reporting, and forecasting
- Troubleshoot campaigns in real-time
Ideal Candidate Profile
- Educational Qualification: Any graduate
- Desirable Skills: Experience in digital marketing, ad-serving platforms, or campaign management
- Added Advantage: Familiarity with tools like DFA, Sizmek, AdTech, Adobe, and Omniture
Documents to Bring
- Updated Resume
- Government-issued Photo ID (original and photocopy)
- Passport-size Photograph
Join HCLTech to boost your career in customer service! Don’t miss this opportunity on November 9, 2024, in Hyderabad.