HDFC Bank is hiring for the position of Virtual Prime Relationship Manager (VRM) in Kolkata. If you are passionate about customer relationship management and banking, this is an excellent opportunity to start your career with one of India’s leading banks.
Walk-In Interview Details
Position: Virtual Prime Relationship Manager
Date: 26th December 2024 (Thursday)
Time: 11:00 AM – 4:00 PM
Venue:
HDFC Bank, Candor TechSpace, 5th Floor, B1, Gate Number 1, DH Block (New Town),
Block-1, Action Area I, Chakpachuria, New Town, West Bengal – 700135
Contact Person: Md Gazi
Position Description:
The Virtual Prime Relationship Manager will handle customer portfolios, ensuring superior service, customer retention, and cross-selling of banking products.
Primary Responsibilities:
Customer Engagement:
- Build and maintain relationships with portfolio customers through regular interactions.
- Resolve customer queries and promote digital banking solutions.
- Log customer interactions and complaints for efficient resolution.
Sales and Portfolio Management:
- Cross-sell banking products like Demat accounts, Bill Pay, and advisory services.
- Deepen customer relationships to prevent attrition.
- Monitor account activities and prevent fund outflows.
Audit and Compliance:
- Adhere to all regulatory and process guidelines.
- Maintain accurate records and update customer interactions in CRM tools.
Reporting and Quality Control:
- Ensure timely submission of MIS reports and meet quality benchmarks.
Required Skills:
- Proficiency in English, Hindi, and Bengali.
- Strong communication and relationship management skills.
- Basic knowledge of banking products and processes.
Eligibility Criteria:
- Education: Bachelor’s Degree in any discipline.
- Experience: Freshers to 5 years of experience in banking, customer service, or sales.
What to Carry:
- Government Photo ID Proof
- Updated resume
This is a great chance to join HDFC Bank and develop your career in banking. Don’t miss the opportunity to grow with one of the most respected banks in the country!
