Cognizant Technology Solutions is inviting both freshers and experienced candidates to apply for the position of Process Executive (Voice). Take this opportunity to start your career with one of the leading multinational companies in the BPO sector.
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Event Details
Date: 27th December 2024
Time: 10:30 AM – 1:30 PM
Venue:
Cognizant Technology Solutions,
Plot No. 24-26, Financial District,
Nanakram Guda Village, Manikonda, Gachibowli,
Hyderabad, Telangana 500032
Contact Person: Pavan Vangoori
Job Details
Role: Process Executive (Voice)
Department: Customer Success, Service & Operations
Industry Type: BPO / Call Centre
Employment Type: Full-Time, Permanent
Responsibilities:
- Provide exceptional customer support via phone calls, emails, or chat.
- Manage international voice processes across a range of industries.
- Resolve customer queries and concerns professionally and in a timely manner.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with team members to meet daily targets and service-level agreements (SLAs).
Eligibility Criteria
Experience:
- 0–1 year in BPO or Call Center industry (freshers are welcome).
Education:
- Bachelor’s degree in any specialization.
Skills:
- Strong proficiency in English and Hindi (both verbal and written communication).
- Ability to work in rotational shifts, including night shifts.
Preferred Skills:
- Familiarity with CRM tools.
- Experience in international voice processes.
- Typing skills in Hindi are a plus.
Perks and Benefits
- Competitive salary package.
- Opportunities for career growth in a global company.
- Dynamic and collaborative work environment.
Documents to Carry
- Updated Resume
- Government-issued ID (Aadhar, PAN, Passport)
- Educational Certificates (if available)
Don’t miss the chance to join Cognizant and build a fulfilling career in the customer service industry. Walk in with your documents and take the first step towards a successful future!
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