EVERSANA Hiring Freshers as a Analyst in Pune

EVERSANA, a global leader in pharmaceutical services, is hiring for Analyst – International Healthcare Voice Process roles at our Pune facility. This is an exciting opportunity for professionals with 0–4 years of experience to join a dynamic team delivering exceptional healthcare support to US clients.

Be part of a Great Place to Work Certified™ organization and advance your career in the healthcare industry!

Position Overview: Analyst – International Healthcare Voice Process

This full-time role is designed for individuals with excellent communication skills and a passion for customer service in the healthcare sector. The position requires working from our Pune office during US night shifts.

• Designation: Analyst – International Healthcare Voice Process
• Experience: 0–4 years (Freshers and experienced candidates welcome)
• Location: Pune, Maharashtra (Work from Office)
• Shift Timings: US Night Shifts (6:30 PM to 10:30 AM IST, 5 days a week, including weekends)
• Employment Type: Full-time

Key Responsibilities

As an Analyst in the International Healthcare Voice Process, you will:

• Handle inbound and outbound calls related to US healthcare services
• Deliver exceptional customer service by addressing queries, concerns, and complaints
• Accurately document call interactions in CRM systems
• Ensure compliance with HIPAA and EVERSANA’s patient confidentiality policies
• Collaborate with internal teams to resolve issues promptly
• Meet performance metrics, including call quality, average handling time (AHT), and first call resolution (FCR)
• Follow up on unresolved issues to ensure timely closure

Required Skills and Qualifications

To excel in this role, candidates must have:

• Experience: 0–4 years in customer service or voice process (healthcare experience preferred)
• Skills:
  • Excellent English communication skills (verbal and written)
  • Knowledge of Spanish is an added advantage
  • Strong problem-solving skills and attention to detail
  • Proficiency in CRM systems and basic computer literacy
• Availability: Willingness to work US night shifts and weekends
• Location: Must be based in or willing to relocate to Pune

Why Join EVERSANA?

EVERSANA is a leading provider of commercial services to the life sciences industry, supporting over 650 organizations worldwide. With a global workforce of 7,000+ across the US, Canada, India, and more, we are committed to patient-centered care and innovation. Here’s why you should join us:

• Competitive salary (estimated INR 3,00,000–5,00,000 per annum)
• Exposure to the global healthcare industry with career growth opportunities
• Inclusive, collaborative culture, certified as a Great Place to Work in India
• Opportunities to develop expertise in healthcare support and CRM management

Learn more about our mission at EVERSANA Official Website.

How to Apply

Ready to advance your career with EVERSANA? Follow these steps:

1. Prepare an updated resume highlighting your communication skills and experience
2. Email your resume to Meghna.gupta@eversana.com with the subject line “Analyst – International Healthcare Voice Process”
3. Ensure your application is submitted promptly to be considered
4. For inquiries, visit EVERSANA Careers

Work Location

Join our team at our Pune facility, located in a vibrant industrial hub:

• Address: EVERSANA Pune, AP81, B Wing, Smart Works, 7th Floor, Mundhwa, Pune, Maharashtra 411036

Pune is a thriving city known for its healthcare and IT sectors, offering excellent career opportunities and a balanced lifestyle.

About EVERSANA

EVERSANA is a premier provider of integrated commercial services, covering the entire product lifecycle to deliver value for patients, prescribers, and payers. Our Pune office is a hub for innovation, fostering a collaborative environment with access to global projects. With a 3.6/5 work-life balance rating and a diverse, inclusive culture, EVERSANA is the ideal place to grow in the pharma sector.

Apply now to join EVERSANA and make a difference in global healthcare! For more career opportunities, visit EVERSANA Careers.

Important Note: EVERSANA does not charge any fees for recruitment. Verify all job openings through our official website or LinkedIn (@EVERSANA) to avoid fraudulent schemes.