Key Points:
- Job Role: Non-Voice – Content Moderation (English & Hindi)
- Experience Required: 0-2+ years
- Qualification: Any Graduate (except Law)
- Location: Hyderabad
- Walk-In Date: 6th September, 2024
- Timings: 11:30 AM – 2:00 PM
- Venue: Genpact, Hafeezpet, Hyderabad
Why Join Genpact?
Genpact is a global leader in digital transformation, working to deliver exceptional business outcomes through cutting-edge technology. Whether you’re a fresher or have prior experience in customer service, this walk-in drive offers you the chance to be part of a world-class team. By leveraging your skills in content moderation, you will play a vital role in ensuring that digital content meets quality standards.
About the Role: Non-Voice – Content Moderation
This role is perfect for those who are good at analyzing digital content and have a keen eye for detail. As part of Genpact’s content moderation team, your job will involve reviewing user-generated content and resolving any issues based on predefined guidelines. You will help maintain the quality of content, recognizing trends and patterns to help improve the user experience.
If you have good analytical skills and are comfortable working in English and Hindi, this is a great opportunity for you to grow in the digital services space!
What You’ll Do:
- Content Review: Assess digital content against set guidelines and provide resolutions.
- Maintain Standards: Ensure that content meets the required quality standards.
- Recognize Trends: Identify common issues or patterns in content and raise them to improve processes.
- Customer Insights: Share valuable insights to enhance customer support.
- Process Adherence: Stay updated on company policies and ensure content is reviewed accordingly.
- Customer Service: Deliver outstanding service to customers, resolving issues with clarity.
Who Should Apply?
- Fresh Graduates: Any graduate (except Law) can apply. If you’re a fresher or have up to 2 years of experience in voice or non-voice processes, this is a perfect entry into a leading global firm.
- Bilingual Skills: Candidates should be fluent in English and Hindi.
- Flexible Candidates: You must be open to working flexible hours, including weekends.
Preferred Skills:
While no prior experience is necessary, the following skills are highly valued:
- Customer Service Experience: If you’ve worked in a chat, email, or voice-based customer service role before, you’re already one step ahead.
- Analytical Thinking: Strong probing and problem-solving skills are key to this role.
- Customer-Centric Approach: You should always aim to enhance the customer experience with your insights.
Why This Role?
Working at Genpact means being part of a company that is constantly evolving with digital technologies. You’ll get hands-on experience in content moderation, a growing field with numerous opportunities. Plus, you’ll be part of a supportive team that values your input, all while learning and growing in a dynamic environment. If you’re ready to kickstart your career or take it to the next level, this is your chance!
Don’t miss this exciting opportunity! Mark your calendar for 6th September, 2024, and walk in to explore a future with Genpact!
