Company: Genpact
Location: Hyderabad, Telangana
Date: June 29, 2024
Time: 11:00 AM – 12:30 PM
Role: Customer Service: Voice Roles (English)
About Genpact:
Genpact (NYSE: G) is a global professional services firm that drives digital transformation for its clients. By leveraging digital and data, Genpact creates competitive advantages for businesses, integrating lean principles, design thinking, analytics, and digital technologies with domain and industry expertise to deliver disruptive business outcomes. This approach, termed Lean DigitalSM, is at the core of our operations, enabling us to consistently provide exceptional value to our clients.
Job Description:
Genpact is excited to announce a mega walk-in drive for the role of Customer Service: Voice Roles (English) at our Hyderabad location. We are looking for enthusiastic graduates from any discipline, except Law, to join our team. This opportunity is open to freshers as well as candidates with up to one year of experience in voice processes.
As a part of our customer service team, you will play a crucial role in handling customer queries and concerns, ensuring a high level of customer satisfaction. You will be responsible for supporting data collection efforts to facilitate account recovery for end-users, maintaining a deep understanding of client processes and policies, reproducing customer issues, and escalating product bugs when necessary.
Responsibilities:
- Customer Interaction: Respond promptly and accurately to customer queries and concerns, providing comprehensive support and solutions.
- Data Collection: Assist in data collection to enable the recovery of accounts for end-users, ensuring data accuracy and completeness.
- Process Adherence: Maintain a thorough understanding of client processes and policies, ensuring compliance in all interactions and tasks.
- Issue Resolution: Reproduce customer issues accurately and advance product bugs to the relevant teams for resolution.
- Customer Service Excellence: Strive to provide excellent customer service, addressing customer needs effectively and efficiently.
Minimum Qualifications:
- Educational Qualification: Graduate in any discipline (except Law). Freshers and candidates awaiting results are eligible to apply.
- Experience: Candidates with up to one year of experience in voice processes are also encouraged to apply.
- Communication Skills: Excellent proficiency in written English with a neutral English accent is required.
Preferred Qualifications:
- Probing and Analytical Skills: Strong probing skills and the ability to analyze and understand customer issues are essential.
- Customer-Centric Approach: A customer-centric mindset is crucial, with a focus on providing exceptional service and solutions.
- Flexibility: Ability to work on a flexible schedule, including weekend shifts, to meet business and customer needs.
Documents Required:
To participate in the walk-in drive, please bring the following documents:
- Resume: 3 copies of your updated resume.
- Photographs: 3 passport-size photographs.
- Aadhar Card: Original Aadhar card along with 2 copies of the Aadhar card.
Walk-In Drive Details:
- Date: June 29, 2024
- Time: 11:00 AM – 12:30 PM
- Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Why Join Genpact?
Joining Genpact means being part of a dynamic and innovative company that values continuous learning and professional growth. At Genpact, you will have the opportunity to work with some of the brightest minds in the industry, contributing to impactful projects and initiatives. Our collaborative culture encourages knowledge sharing and skill development, ensuring that our employees are well-equipped to navigate the evolving landscape of digital transformation.
Career Development:
At Genpact, we believe in nurturing talent and providing our employees with opportunities for career advancement. Whether you are a fresher looking to start your career or an experienced professional seeking new challenges, we offer a range of learning and development programs to help you achieve your career goals. Our commitment to employee growth is reflected in our robust training programs, mentorship opportunities, and performance-based recognition.
Employee Well-being:
We understand the importance of work-life balance and strive to create a supportive and inclusive work environment. Our employee well-being programs are designed to promote physical, mental, and emotional health, ensuring that our employees feel valued and supported. From flexible work arrangements to wellness initiatives, we are dedicated to fostering a culture of well-being.
Conclusion:
Don’t miss this exciting opportunity to join Genpact, a leading global professional services firm. If you are a graduate with a passion for customer service and a desire to excel in a dynamic and fast-paced environment, we invite you to attend our walk-in drive on June 29, 2024. Bring your resume, photographs, and Aadhar card, and take the first step towards a rewarding career with Genpact.
Venue Address:
Genpact,
F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar,
Hafeezpet, Hyderabad, Telangana 500049
We look forward to seeing you there!
