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Genpact (NYSE: G) is a global professional services firm specializing in digital transformation. We leverage digital and data technologies to deliver disruptive business outcomes, integrating lean principles, design thinking, and analytics to create competitive advantages for our clients.
Job Opportunity
Role: Customer Service – Voice Roles (English & Hindi)
Experience: 0-3+ Years
Qualification: Any Graduate
Location: Hyderabad
Openings: 01
Job Description
- Respond to customer queries and concerns
- Support data collection to enable account recovery
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service
- Exhibit critical thinking and analysis
- Showcase a proven work ethic, with the ability to work independently and collaboratively
Qualifications
Minimum:
- Graduate (Any Discipline except Law)
- Fluency in Hindi and English is mandatory
- Freshers and candidates with up to 1 year of experience in voice/non-voice processes are eligible
Preferred:
- Effective probing and analytical skills
- Excellent proficiency with written English and a neutral English accent
- Ability to work on a flexible schedule, including weekend shifts
Walk-In Drive Details
| Date | Time | Venue |
|---|---|---|
| 12th August 2024 | 11:00 AM – 1:00 PM | Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079 |
Documents to Bring
- 3 copies of updated resume
- 3 passport-sized photographs
- Original Aadhar card
- 2 copies of Aadhar card
Please arrive on time and bring all required documents for the walk-in drive.