Kickstart your career with HCLTech! We are excited to announce a mega walk-in drive for fresh graduates, offering a fantastic opportunity to join our team as a Customer Service Representative (CSR). If you are eager to begin your professional journey in the customer service domain with a leading global IT services company, this is your chance.

Event Overview

Company: HCLTech
Role: Customer Service Representative (CSR)
Job Type: Full-Time, Permanent
Industry: IT Services & Consulting

Event Details

• Date: 2nd January 2025
• Time: 9:30 AM – 5:30 PM (Interviews: 11:00 AM – 4:00 PM)
• Venue:
  Village Kanjehara Chack, Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002
  Entry via Gate 1, SDC1 Building, Ground Floor
• Contact Person: Arpana Singh

Role Description

Position: Customer Service Representative (CSR)

Department: Customer Success, Service & Operations
Shift: Night Shift

Job Responsibilities

• Provide top-notch customer service through email, chat, and social media platforms.
• Address and resolve customer inquiries effectively and efficiently.
• Manage non-voice and semi-voice processes.
• Collaborate with team members to achieve performance goals.
• Accurately document customer interactions using CRM tools.

Eligibility Criteria

Education

• Minimum Qualification: Any graduate

Experience

• No prior experience required – Freshers are encouraged to apply!

Preferred Skills

• Strong communication skills in English.
• Excellent problem-solving and analytical abilities.
• Flexibility to work in night shifts.

Documents to Carry

• Updated Resume (Photocopy)
• Government-issued ID proof (e.g., Aadhar, PAN, etc.)

Event Schedule and Contact Information

Event Details	Description
Date	2nd January 2025
Time	9:30 AM – 5:30 PM (Interviews: 11:00 AM – 4:00 PM)
Venue	Village Kanjehara Chack, Sultanpur Road, Lucknow
Contact Person	Arpana Singh

Why Join HCLTech?

HCLTech is a globally recognized IT services company known for its employee-centric culture and opportunities for career growth. As a CSR, you’ll play a pivotal role in delivering exceptional service while developing professional skills in a dynamic work environment.

Don’t miss this chance to start your career with a leader in IT services! We look forward to welcoming you.