HDFC Bank is Hiring Customer Care VC-Officers – Walk-in Drive

HDFC Bank is hiring Customer Care VC-Officers to join their Mumbai team. This is a walk-in recruitment drive for candidates with 2–5 years of experience in customer support and excellent communication skills.

Job Overview

Job Title: Customer Service (VC-Officer)
Company: HDFC Bank
Location: Andheri East, Mumbai, Maharashtra
Employment Type: Full-Time, Permanent

Walk-In Drive Details

Date	Time	Venue
5th December 2024	10:00 AM – 4:00 PM	HDFC Bank LTD, Akruti Business Port, 5th Floor, MIDC Road No.13, Andheri East, Mumbai – 400093

Landmark: Opposite Hotel Regale by Tunga, Next to China Lawn Restaurant
Contact Person: Priti Wagh

Job Responsibilities

Customer Support

• Handle inbound calls for queries related to:
  • Credit cards
  • Loans
  • Deposits
  • Mutual funds
• Resolve billing, EMI, and statement-related issues.

Service Excellence

• Maintain 90% First Call Resolution for non-complaint calls.
• Ensure compliance with audit and process standards.

Performance Goals

• Achieve high call quality standards.
• Adhere to productivity targets and schedules.

Candidate Requirements

Qualifications

• Education: Graduate in any discipline.

Skills

• Strong communication and customer handling abilities.

Experience

• 2–5 years of experience in customer support.

Benefits

• Competitive performance incentives based on quality and productivity.

Take this opportunity to work with one of India’s leading banks and advance your career in the banking sector.