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HDFC Bank is hiring Virtual COP (Classic On Phone) Relationship Managers in Kolkata. Whether you are a fresher or have prior experience, this is a chance to join one of India’s leading banks.
Interview Details
- Date: January 3, 2025
- Time: 11:00 AM – 4:00 PM
- Venue:
HDFC Bank, Candor TechSpace,
7th Floor, B1, Gate Number 1,
DH Block (New Town),
Block-1, Action Area I,
Chakpachuria, New Town, West Bengal – 700135 - Contact Person: Tanupriya Prashant
Note: Local candidates will be preferred. Please carry your ID proof.
Position Details
- Role: Virtual Relationship Manager (COP)
- Department: Sales & Business Development
- Employment Type: Full-Time, Permanent
Key Responsibilities
- Customer Engagement:
- Regularly interact with mapped portfolio customers.
- Provide accurate and complete resolution for customer queries.
- Promote digital banking services.
- Log and resolve complaints efficiently.
- Deepen customer relationships by cross-selling products such as Demat accounts, Bill Pay, and Advisory services.
- Sales:
- Cross-sell banking products based on customer profiling.
- Achieve sales targets for TPP, Assets, and Cards.
- Track Fixed Deposit (FD) maturities and Current Account/Savings Account (CASA) movements.
- Interaction Quality:
- Maintain high-quality benchmarks for customer interactions.
- Document calls accurately.
- Audit and Service Quality:
- Ensure adherence to audit guidelines and system processes.
- MIS Reporting:
- Submit timely reports and reviews as required by the central team.
Eligibility Criteria
- Educational Qualification:
- Bachelor’s Degree in any discipline.
- Skills Required:
- Proficiency in English, Hindi, and Bengali.
- Basic knowledge of banking processes.
Join HDFC Bank to grow your career in a dynamic environment and contribute to customer-centric banking solutions!