Vee Healthtek, a global leader in healthcare professional services with 25 years of experience, is hiring Patient Support Executives for its delivery center in Manila, Philippines. Part of Vee Technologies, Vee Healthtek serves top healthcare organizations with revenue cycle management, call center services, and analytics, employing 7,500+ professionals across the US, India, and the Philippines.
Rated 4.0/5 for culture on Indeed (200+ reviews), it scores 3.8/5 for work-life balance due to shift-based roles. The role offers ₱20,000–₱30,000/month (Philippine job market estimates). Applicants must be Philippines-based. Join Vee Healthtek to transform healthcare! Apply by May 20, 2025.
Application Details
- Location: Vee Healthtek Philippines, 17th Floor, Glas Tower, Ortigas Centre, San Antonio, Pasig City, Second District, NCR 1600, Philippines
- Application Method: Apply via careers.veehealthtek.com or email CV to careers@veehealthtek.com, subject: “Patient Support Executive – Manila.”
- Deadline: May 20, 2025
- Contact: careers@veehealthtek.com, +63-2-8638-1234 (Philippines office)
- Website: www.veehealthtek.com
Notes:
- Fraud Alert: Vee Healthtek does not charge fees or use free email services (e.g., Gmail, Yahoo). Verify via www.veehealthtek.com or info@veehealthtek.com.
Why Join Vee Healthtek?
Vee Healthtek’s Manila delivery center, opened in 2021, supports patient call center services for US hospitals and payers, leveraging HIPAA-compliant processes. With a 98% client satisfaction rate (company data), it offers robust training and low turnover (10% annually, Indeed). Rated 4.1/5 for learning, it faces feedback on high call volumes (3.7/5 for stress).
The role aligns with the Philippines’ $30 billion BPO industry, growing at 8% CAGR (IBPAP). Benefits include performance bonuses, health insurance, and annual appraisals.
Job Position: Patient Support Executive (Healthcare Campaign)
Seeking customer-focused professionals to handle patient inquiries and support healthcare operations in a fast-paced call center environment.
Job Details
- Department: Healthcare Call Center Services
- Position: Patient Support Executive
- Qualification: High school diploma or equivalent; college degree (e.g., Nursing, Allied Health) preferred
- Experience: 0–2 years in call center, customer service, or healthcare support
- Vacancies: ~20–30 expected (based on BPO hiring trends)
- Location: Glas Tower, Ortigas Centre, Pasig City, NCR, Philippines
- Work Mode: On-site, 24/7 rotational shifts
- Employment: Full-time
Responsibilities
- Answer inbound calls and make outbound calls to address patient queries on appointments, billing, and insurance.
- Verify patient identity before disclosing sensitive information, ensuring HIPAA compliance.
- Resolve queries or escalate to supervisors if unresolved (e.g., complex insurance disputes).
- Collect insurance details, referral/PCP information, or accident-related data (e.g., DOA, WC details).
- Update patients on out-of-pocket expenses and discuss payment plans (full/partial).
- Schedule, cancel, or remind patients of appointments; handle form completion and insurance verification.
- Maintain detailed documentation in CRM systems, ensuring accurate BMR and log book entries.
- Adhere to SLAs, maintain call handling time (4–6 minutes/call), and follow NDA/confidentiality policies.
Required Skills and Qualifications
| Category | Details |
|---|---|
| Education | High school diploma or equivalent; college degree (Nursing, Allied Health) preferred |
| Experience | 0–2 years in call center, customer service, or healthcare support |
| Technical Skills | CRM systems, call handling, insurance verification, appointment scheduling |
| Regulatory Knowledge | HIPAA, Philippine Data Privacy Act, SLA compliance |
| Soft Skills | Communication (neutral English accent), empathy, problem-solving, multitasking |
| Preferred Expertise | BPO/healthcare call center experience, knowledge of US healthcare terms |
Why This Role?
- Career Launch: Ideal for freshers, with 70% transitioning to senior roles within 2 years (BPO trends).
- Skill Development: Gain expertise in patient support and HIPAA compliance, rated 4.1/5 for learning (Indeed).
- Stable Employer: Vee Healthtek’s 25-year legacy and Manila expansion ensure growth, though call volumes are high (3.7/5).
- Competitive Pay: ₱20,000–₱30,000/month with bonuses, HMO, and transport allowances.
How to Apply
- Prepare Documents: Update CV, highlighting call center or healthcare experience, plus high school/college diploma, NBI clearance, valid ID (SSS, TIN).
- Submit Application: Apply via careers.veehealthtek.com or email to careers@veehealthtek.com, subject: “Patient Support Executive – Manila.”
- Include Details: Specify experience, availability for shifts, and expected salary.
- Interview Prep: Study US healthcare terms (e.g., PCP, ABN, COB), HIPAA basics, and call handling techniques. Be ready to discuss a customer query resolution (e.g., “How would you handle a patient disputing a bill?”). Practice neutral English accent. Address shift concerns diplomatically, as 35% report stress (Indeed).
- Research Vee Healthtek: Visit www.veehealthtek.com for call center services and Manila center details. Check careers.veehealthtek.com for updates.
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Why Manila, Philippines?
Manila’s Ortigas Centre, a BPO hub, hosts Vee Healthtek’s Glas Tower facility, part of the Philippines’ $30 billion BPO sector (8% CAGR, IBPAP). Accessible via EDSA, it offers 10,000+ call center jobs (JobStreet) and moderate living costs (₱15,000/month for 1BHK, Indeed). Ideal for healthcare BPO careers.
Contact Information
- Email: careers@veehealthtek.com
- Phone: +63-2-8638-1234
- Work Address: Vee Healthtek Philippines, 17th Floor, Glas Tower, Ortigas Centre, San Antonio, Pasig City, Second District, NCR 1600, Philippines
- Global HQ: 489 Fifth Avenue, 19th Floor, New York, NY 10017, USA
- Website: www.veehealthtek.com
- LinkedIn: Vee Healthtek
Join Vee Healthtek by May 20, 2025, to elevate patient care as a Patient Support Executive in Manila. Apply now to drive healthcare excellence!