Looking to kickstart your career in IT support? Wipro is hosting a Walk-In Drive for freshers for the SD Administrator role at its Pune Campus on 12th November 2024. This is a fantastic opportunity for recent graduates with technical knowledge and excellent communication skills.
Job Details
| Role | SD Administrator (IT Support) |
|---|---|
| Locations | Pune and Hyderabad |
| Shift | Rotational, 24×7 (5 days, Work from Office) |
| Mode | On-site, Work from Office |
| Education | Technical Graduates Preferred |
| Experience | Freshers only |
Responsibilities
- User Support: Assist end-users with application issues, system administration, and network concerns.
- Incident Management: Diagnose, troubleshoot, and resolve IT incidents reported through various channels (phone, chat, email, walk-ins).
- Escalation: Identify and escalate tickets that require immediate action.
- Documentation: Log interactions and document activities and resolutions within the incident management system.
- Helpdesk Assistance: Manage and resolve helpdesk requests, prioritizing customer service.
- Ownership: Take full ownership of user issues and provide timely updates.
- Service Excellence: Maintain high levels of customer satisfaction and adhere to service management standards.
Perks of Working at Wipro
- Gain experience in a global IT services environment
- Access to comprehensive training and growth opportunities
- Work within a collaborative and inclusive culture
Interview Details
| Date | 12th November 2024 (Tuesday) |
|---|---|
| Time | 9:30 AM onwards |
| Location | Wipro Pune Campus |
| Contact | HR Team (Onsite) |
Required Documents
- Updated resume
- Government-issued ID proof
Note: Ensure you bring an updated resume and a valid government-issued ID to the interview.
