Accenture Walk-In Drive for Customer Support (International Voice/Chat Process) in Gurugram – May 2025

Accenture, a global leader in IT services and consulting with a $64.9 billion revenue in 2024 and 742,000+ employees across 120+ countries, is hosting a walk-in drive for Customer Support (International Voice/Chat Process) roles at its Gurugram facility. Certified as a Great Place to Work (2024–2025), Accenture is rated 4.0/5 for work culture on AmbitionBox (10,000+ reviews). This drive targets experienced candidates for non-tech support roles in the Customer Success, Service & Operations department.

Event Details

• Dates: 16th & 17th May 2025 (Friday & Saturday)
• Time: 10:00 AM – 1:00 PM
• Venue: Accenture, Candor TechSpace, Tower 9, Ground Floor, Sector 21, Gurugram – 122022, Haryana, India
• Contact: Sanya Batra / Shefali (no phone number provided; inquire at venue reception)
• Openings: 100 positions
• Application Process: Attend the walk-in with required documents. No pre-registration details provided; email india.recruitment@accenture.com for queries.
• Source: Posted by Sai Manisha on 15th May 2025 (platform unspecified, likely LinkedIn or job portal).

Job Details

• Title: Customer Support – International Voice/Chat Process
• Type: Full-Time, Permanent
• Shift: US Shift (Night Shift, typically 6:30 PM – 3:30 AM IST, subject to change)
• Work Mode: Work from Office (Gurugram)
• Department: Customer Success, Service & Operations
• Industry: IT Services & Consulting
• Category: Non-Tech Support – Voice/Blended
• Salary: ₹3.5–6.0 Lakhs/year (estimated, Gurugram, based on Glassdoor and AmbitionBox data for similar roles).

Key Responsibilities

• Resolve customer queries via voice calls and/or chat in compliance with SLAs.
• Follow escalation guidelines for complex issues and ensure timely resolution.
• Collaborate with team members while taking individual ownership of tasks.
• Adhere to process documentation, company standards, and data integrity protocols.
• Maintain high customer satisfaction through effective communication.

Desired Skills

• Fluent English communication (spoken and written, with neutral accent for voice process).
• Adaptability and quick learning ability to master process-specific tools.
• Strong problem-solving skills to handle customer escalations.
• Ability to work under pressure in a fast-paced environment.
• Results-oriented mindset with focus on meeting SLAs and customer satisfaction.

Eligibility Criteria

• Experience: 1–5 years in International Customer Service (BPO, call center, or IT support).
• Education: Graduates (B.A., B.Com, B.Sc., BBA, etc.) and undergraduates (HSC/12th pass) eligible.
• Preferred Qualifications:
  • Prior experience in voice/chat support (international clients preferred).
  • Comfort with rotational night shifts (US time zones).
  • Good spoken English with clear diction and neutral accent.
  • Experience handling customer escalations and familiarity with CRMs (e.g., Salesforce, Zendesk).
• Note: Candidates who applied to Accenture’s recruitment process in the last 3 months are ineligible.

Benefits

• Two-way cab facility within Accenture’s transportation boundary (Gurugram-specific).
• Work-life balance: Competitive pay, comprehensive benefits, and flexible schedules.
• Professional development: Access to job training, certifications, and career advancement opportunities.
• Financial perks: Performance bonuses and provident fund contributions.

Documents to Carry

• Updated resume (highlighting customer service experience).
• Valid photo ID (Aadhaar, PAN, Passport, or Driving License).
• Education documents (degree, HSC certificate, as applicable).
• Experience documents (offer letter, payslips, or relieving letter, if applicable).
• 2 passport-size photographs.

How to Prepare and Attend

• Arrival: Reach by 9:30 AM to avoid queues and complete registration.
• Dress Code: Wear business formals (e.g., shirt, trousers, or saree/suit for women).
• Interview Process:
  • Voice/Chat Round: Assesses English fluency, accent, and customer handling (e.g., mock calls or chat scenarios).
  • Basic Aptitude Test: Tests logical reasoning, numerical ability, and communication skills (20–30 minutes).
  • HR Discussion: Covers experience, shift flexibility, and salary expectations.
• Action Items:
  • Mention “Customer Support Walk-In” at the reception for quick processing.
  • Prepare for questions like: “How do you handle an irate customer?” or “Describe a time you resolved a complex query.”
  • Practice clear, concise English responses and familiarize yourself with CRM tools.
• Tips:
  • Highlight international client experience and shift adaptability.
  • Review SLAs, escalation protocols, and basic BPO metrics (AHT, CSAT).
  • Bring multiple resume copies and ensure all documents are organized.

Important Notes

• Fraud Alert: Accenture does not charge fees for recruitment. Verify communications via @accenture.com emails or official channels . Report suspicious activity to india.recruitment@accenture.com.
• Shift Commitment: Candidates must be comfortable with rotational night shifts due to US client time zones.
• Transportation: Cab facility is limited to Accenture’s boundary; confirm eligibility at the venue.
• Venue Access: Candor TechSpace is 10 km from Gurugram Railway Station (20–30 min by cab). Plan travel to avoid delays.

About Accenture

Founded in 1989, Accenture is a Fortune Global 500 company headquartered in Dublin, Ireland, with a strong presence in India (Bengaluru, Gurugram, Mumbai, etc.). With 742,000+ employees and expertise in digital, cloud, and security, Accenture serves 40+ industries, delivering innovative solutions through its Advanced Technology and Intelligent Operations centers. In India, it’s a top employer, recognized for diversity and inclusion, though recent policy changes paused specific demographic-focused programs (Feb 2025).

Why Join Accenture?

• Work with global clients in a Great Place to Work certified environment (2024–2025).
• Access world-class training in CRM, AI-powered tools, and customer experience strategies.
• Rated 4.1/5 for career growth, with opportunities to transition to tech or consulting roles (AmbitionBox).
• Contribute to a team serving Fortune 500 clients in BFSI, healthcare, and retail sectors.
• Enjoy competitive benefits, including cab facilities and performance incentives.

Join Accenture’s Mission

Join Accenture’s mission to “Let There Be Change” by delivering exceptional customer experiences! Attend the walk-in drive on 16th–17th May 2025 in Gurugram and kickstart your career with a global IT leader