Looking for pharma jobs in Bangalore? Merck India is hiring Analysts for its Technical Service team. Explore exciting pharmaceutical careers in India with a global science and technology leader.
Contents
About the Company
Merck is a globally recognized science and technology company operating across Healthcare, Life Science, and Electronics sectors.
With a strong commitment to innovation, regulatory compliance, research excellence, and sustainability, Merck empowers professionals to create meaningful solutions that improve lives worldwide.
The company fosters a diverse and inclusive workplace where employees are encouraged to innovate, learn, and contribute to scientific advancement.
Through continuous investment in talent development and cutting-edge technologies, Merck remains a trusted leader in the global life sciences industry.
Job Details
- Company Name: Merck
- Position: Analyst (Technical Service Analyst)
- Experience: 0–2 Years
- Qualification: Master’s Degree in Life Sciences (Microbiology, Molecular Biology, Biochemistry)
- Location: Bangalore
- Job Type: Full-Time
- Work Type: On-Site
- Shift: Rotational (24×7) with 2 Weekly Offs
Job Description
Merck is seeking motivated life science professionals to join its Technical Service team in Bangalore.
The role involves supporting customers with scientific inquiries, troubleshooting product issues, managing technical requests, and collaborating with internal stakeholders to deliver exceptional customer experiences.
Analyst (Technical Service Analyst)
- Department: Technical Service / Customer Support
- Market: Life Science
- Role: Analyst
- Experience: 0–2 Years
- Education/Qualification: Master’s Degree in Microbiology, Molecular Biology, or Biochemistry
Skills/Qualifications
- Master’s degree in Life Sciences
- Strong scientific and technical knowledge
- Excellent written and verbal English communication
- Customer service and stakeholder management skills
- Problem-solving and analytical abilities
- Ability to manage complex customer inquiries
- Experience with SOP-driven environments
- Knowledge of quality complaint investigations
- Familiarity with CRM and ERP platforms
- Proficiency in Microsoft Word, Excel, PowerPoint, and Teams
- Knowledge of SFDC, Oracle, and SAP
- Ability to handle challenging customer situations
- Strong interpersonal and collaboration skills
- Planning and execution capabilities
- Customer-focused mindset
Key Responsibilities
- Respond to scientific customer inquiries.
- Recommend suitable products and solutions.
- Troubleshoot product performance concerns.
- Investigate quality complaints thoroughly.
- Collaborate with scientific experts internally.
- Manage customer emails and web requests.
- Support cross-reference product requests.
- Maintain accurate case documentation.
- Ensure timely stakeholder communication.
- Complete mandatory compliance training.
- Follow company SOPs and quality standards.
- Deliver professional customer experiences.
Benefits/Perks
- Competitive compensation package
- Global exposure and collaboration
- Inclusive and diverse work culture
- Continuous learning opportunities
- Professional development programs
- Health and wellness benefits
- Medical insurance coverage
- Life insurance benefits
- Long-term financial security programs
- Career growth opportunities
- Access to employee support platforms
- Opportunity to work with industry experts
How to Apply
Interested candidates can apply directly through the official Merck careers portal:
Career Page: Apply at Merck Careers
Before applying:
- Update your resume with relevant life science experience.
- Highlight customer support or laboratory experience.
- Mention software knowledge such as SAP, Oracle, or SFDC.
- Showcase communication and problem-solving skills.
Apply as soon as possible and begin your journey with one of the world’s leading science and technology organizations.
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Verification: To confirm the legitimacy of this posting, you can view the original announcement on the Merck career page.
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Why You Should Join Merck
Merck offers an exceptional environment for professionals seeking long-term growth in the life sciences industry. Employees benefit from a culture built on innovation, inclusion, scientific excellence, and continuous learning.
The company encourages career development while providing opportunities to work with global teams and cutting-edge technologies.
FAQs
Who is eligible to apply for this Analyst position?
Candidates with a Master’s degree in Microbiology, Molecular Biology, Biochemistry, or related life science disciplines and 0–2 years of experience are eligible.
Is prior industry experience mandatory?
No. Fresh postgraduates and candidates with up to two years of relevant experience can apply.
Is this a work-from-home role?
No. This is a full-time on-site position based in Bangalore, Karnataka.
What are the career growth opportunities at Merck?
Merck provides structured learning programs, global exposure, leadership development opportunities, and long-term career progression across its Healthcare, Life Science, and Electronics businesses.
